A bunch of things! First and foremost, our dumplings are crafted with the same authentic flavors and high-quality ingredients you’d find in a restaurant. They’re made in facilities that we own ourselves, meaning we have full control over every step of the process. Our dumplings are frozen raw, so when we ship them to your door you actually cook them yourself, as opposed to reheating pre-cooked frozen food. That means super-fresh, juicy dumplings straight from steamer to table in 11 minutes flat.

Our dumplings and sauces are crafted daily in our facility just outside of Seattle, WA. Our noodles are crafted with carefully selected production partners across the West Coast, including locations in Los Angeles (CA), Des Moines (WA), and Woodinville (WA).

Right this way: https://eatmila.com/pages/full-nutrition-facts

• Soup Dumplings: Keep frozen for up to 1 year. Do not refrigerate.
• Noodles: Keep frozen for up to 1 year. Do not refrigerate.
• Ginger & Scallion Umami Sauce / Dumpling Dipping Sauce: Keep frozen until ready to use. Refrigerate after opening and consume within 1 month. Best-by date (frozen) is printed on the package.
• Chili Crunch: Store at room temperature, or refrigerate after opening. Unopened keeps for up to 1 year.

Black Vinegar: Store at room temperature for up to 1 year.

Food safety is our number one priority at MìLà. We take extra measures to ensure that our products are free of allergens not stated in the ingredients statement and cross-contamination.

All MìLà products, except the Vegan Soup Dumplings, contain no nut/tree nut/peanut allergens. However, some products are processed in a facility that also processes nuts/allergens. 

A full list of ingredients and allergy information is available here: https://eatmila.com/pages/full-nutrition-facts

Please feel free to email contact us with any specific questions or concerns.

We currently ship nationwide to the contiguous U.S. Shipping is free on orders over $99.

Yes, you can make changes to your order or request a shipment hold within three hours of placing it. To do this, please contact us immediately. Unfortunately, we cannot make changes after the 3 hour window due to our processing systems.

We ship every Monday and Wednesday to ensure your dumplings stay frozen and avoid weekend carrier delays. Orders placed before 5 PM ET the day prior (Sunday for Monday shipping, Tuesday for Wednesday shipping) will ship the next fulfillment day.

Once shipped, your order typically arrives within 1–2 days, depending on your location. You'll receive a shipping confirmation email with tracking once your package is on the way.

Please note: Shipping schedules may shift during holidays or due to weather. If you have questions about your order, our customer service team is here to help.

We use dry ice (20 lbs in the summer, 10 lbs at other times) and insulated liners to ensure our products stay frozen when shipped to you. We are proud to offer a Melt-Free Guarantee — if your dumplings or noodles arrive melted, our team will replace them free of charge. Simply send us a photo of your bag of melted soup dumplings or noodles and your order number.

The cost of shipping frozen food is extremely high due to the weight and cost of dry ice and frozen goods. We work very hard to bring costs down, and ship for free on all orders above $99. We hope to be able to reduce our shipping costs in the future.

Please get in touch with our customer service team to review your order details. It may be too late to cancel an order, but we can work with you to reschedule the shipment instead.

We are proud to offer a Melt-Free Guarantee. If your dumplings arrived melted or stuck together please take a picture of the product and contact our customer service team with your order number for a replacement, free of charge. Do not consume or refreeze dumplings that have been melted.

There are a few possible culprits here. Overcooking dumplings can cause the soup inside to evaporate. But if they’re left to cool for too long, the gelatin in the soup will solidify. Or, there may be a hole or leak in the dumplings, though we try to avoid these! Here are some helpful tips and tricks for steaming the perfect soup dumpling from our culinary director.

We recommend steaming soup dumplings for the best flavor and texture. Please refer to our soup dumpling product page where you’ll find detailed instructions and an instructional video.

Deflated soup dumplings are usually a sign of overcooking, which can cause the soup inside to evaporate. It’s also possible that there may be a hole or leak in the dumplings, though we try to avoid these! Here are some helpful tips and tricks for steaming the perfect soup dumpling from our culinary lead.

We place folded steamer liners inside of every bag of soup dumplings. If you can’t find them, look toward the bottom—they may have shifted during transit.

Yes! You can find MìLà in select grocery stores nationwide — including Target, Whole Foods, Sam’s Club, Walmart and more.Use our Store Locator to see the locations near you.

If you don’t see us in your local store yet, check back soon — we’re adding new locations all the time.

Refunds and exchanges are handled at the store where you purchased our products, however, we welcome any feedback from these purchases!

MìLà means honey (mi 蜜) and spice (la 辣) in Chinese. Growing up as third-culture kids, our founders never quite fit neatly into the Chinese or the American mold. MìLà is an opportunity to capture both the sweet and the spicy sides of our identity. As we’ve grown, we’ve thought a lot about having a name that can grow with us as we expand our offerings beyond Chinese street food classics. We believe that transitioning into MìLà captures the spirit of our story and gives us room to grow, and hopefully you’ll agree!