How are your products shipped? Our products are packaged with temperature-stabilizing dry ice and wrapped in an insulated liner. Your order is backed by our “Melt-Free Guarantee” — if there’s a delay in transit that affects the quality of your product, we’ll reship your order and make things right. Why did you rebrand? Watching our little brick-and-mortar shop in Seattle grow into a national food brand has been an incredible learning experience. As we’ve grown, we’ve thought a lot about having a name that can grow with us as we expand our offerings beyond Chinese street food classics. We believe that transitioning into MìLà captures the spirit of our story and gives us room to grow, and hopefully you’ll agree! Is it still the same team? We’re still the same small team, founded by second-generation Chinese-Americans, making the same delicious Chinese food. We are very much still a startup obsessively dedicated to making you the best food possible. Are you still using the same recipes? Is it the same product? Rest assured that we’re not changing anything about our recipes, techniques, or the quality of our ingredients. You’ll still be getting all the same delicious Chinese food you know and love.